We only use licenced locksmithsWhile the convenience of a digital lock is a major selling point, the "Trojan" brand (specifically models like the Trojan Slimguard Digital Mortice Lock) often involves more complex hardware than a standard "off-the-shelf" locks.
Here is why getting a professional technician to handle the installation is a smart move for your security and your sanity.
1. Handling the Mortice Complexity
Many Trojan locks use a mortice mechanism, which requires a pocket to be cut into the edge of the door. This is significantly more difficult than a standard “hole-in-the-face” installation.
Precision Cutting: A technician has the specialized jigs and routing tools to ensure the mortice pocket is perfectly centered and deep enough.
Structural Integrity: Improperly chiselling out a mortice pocket can weaken the door’s structure, making it easier for an intruder to kick it in.
2. Alignment and Latch Friction
Smart locks are powered by small motors. If the bolt or latch is even 1 mm out of alignment with the strike plate on the door frame, the motor has to work harder to overcome the friction.
Battery Life: High friction from misalignment can drain your batteries in weeks instead of months.
Motor Failure: Constant strain on the motor can lead to premature mechanical failure, which is rarely covered under warranty if caused by poor installation.
Security Risk: If the bolt doesn’t fully extend because of a slight misalignment, the door may remain technically “unlocked” even if the app says it’s secure.
3. Preserving the Warranty
Smart lock manufacturers are notoriously strict about warranty claims.
Installation Errors: If you accidentally pinch a wire during a DIY install or damage the internal ribbon cable, the manufacturer will likely classify it as “user error” and deny a replacement.
Proof of Professionalism: In some regions, insurance companies require high-security locks to be installed by a licensed locksmith for the policy to remain valid in the event of a break-in.
4. Technical Integration and Setup
A Trojan technician doesn’t just screw the lock into the door; they handle the digital hand-off:
Firmware Updates: They ensure the lock is running the latest security patches before it’s even live.
Biometric Calibration: For models with fingerprint or 3D face recognition, they can guide you through the “cleanest” enrolment process to minimize false rejections.
Smart Home Connectivity: They can troubleshoot Wi-Fi or Bluetooth “dead zones” at your front door that might prevent the lock from connecting to your phone.
